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Frequently Asked Questions

Find answers to the most commonly asked questions about our cleaning services. If you don't see your question answered here, please don't hesitate to contact us directly.

General Questions

What areas do you serve?

We provide cleaning services throughout Columbus, Ohio and surrounding communities. Our service area includes most of Franklin County and nearby areas. Contact us to confirm if we serve your specific location.

Are you licensed and insured?

Yes, we are fully licensed, bonded, and insured. We carry both general liability and professional liability insurance to protect our clients and our business. We can provide proof of insurance upon request.

Do you provide your own cleaning supplies and equipment?

Yes, we bring all necessary cleaning supplies and equipment to every job. We use professional-grade, eco-friendly cleaning products and high-quality equipment to ensure the best results for your space.

Are your cleaning products safe for pets and children?

Absolutely! We use eco-friendly, non-toxic cleaning products that are safe for pets and children. If you have specific allergies or sensitivities, please let us know and we can accommodate your needs.

Do you clean hazardous spills or toxic materials?

No, we do not clean hazardous spills, bodily fluids, or other toxic substances. For safety reasons, we only provide standard cleaning services for move-in ready spaces. If you have hazardous materials or biohazard situations, please contact specialized cleanup professionals who are properly trained and equipped for such situations.

Residential Cleaning Services

What's included in a standard house cleaning?

Our standard house cleaning includes dusting, vacuuming, mopping, bathroom cleaning, kitchen cleaning, and general tidying. We can customize our services based on your specific needs and preferences.

How often can you clean my home?

We offer flexible scheduling options including weekly, bi-weekly, monthly, or one-time cleanings. We'll work with you to create a schedule that fits your lifestyle and budget.

Do I need to be home during the cleaning?

No, you don't need to be home during the cleaning. Many of our clients provide us with a key or garage code. We are fully insured and bonded for your peace of mind when we work in your home while you're away.

What should I do to prepare for the cleaning?

Please secure any pets, remove valuable or fragile items from areas to be cleaned, and let us know about any special instructions or areas that need extra attention. We'll handle the rest!

Commercial Cleaning Services

What types of commercial properties do you clean?

We clean various commercial properties including offices, retail stores, schools, daycares, and other business establishments. Contact us to discuss your specific commercial cleaning needs.

Can you work around our business hours?

Yes, we offer flexible scheduling to work around your business hours. We can clean during early morning hours, evenings, weekends, or any time that's convenient for your business operations.

Do you provide janitorial supplies for commercial clients?

We can provide all cleaning supplies and equipment, or we can work with your existing supplies. We can also help you set up a supply management system to ensure you never run out of essential cleaning materials.

Do you offer contract pricing for regular commercial cleaning?

Yes, we offer competitive contract pricing for regular commercial cleaning services. Contact us for a customized quote based on your specific needs, frequency, and square footage.

Pricing and Payment

How do you determine pricing?

Pricing is based on several factors including the size of your space, type of cleaning required, frequency of service, and any special requirements. We provide free estimates to give you an accurate quote.

What payment methods do you accept?

We accept cash, checks, and major credit cards. Commercial clients may be eligible for invoicing with net 30-day payment terms. Payment is typically due upon completion of service unless other arrangements are made.

Do you offer any discounts?

Yes, we offer discounts for regular recurring services, referrals, and new clients. We also provide special pricing for move-in/move-out cleanings and apartment turnover services.

Is there a cancellation fee?

We require 24-hour notice for cancellations. Same-day cancellations may incur a fee, and no-show appointments will be charged the full service fee. We understand emergencies happen and will work with you on a case-by-case basis.

Scheduling and Service

How far in advance should I schedule?

We recommend scheduling at least 24-48 hours in advance, though we can often accommodate same-day requests depending on availability. For regular recurring services, we'll work with you to establish a consistent schedule.

What if I need to reschedule my appointment?

You can reschedule your appointment by calling or emailing us at least 24 hours in advance. We'll work with you to find a new time that works for your schedule.

What if I'm not satisfied with the cleaning?

We stand behind our work with a satisfaction guarantee. If you're not completely satisfied, please contact us within 24 hours and we'll return to address any concerns at no additional charge.

Do you clean during holidays?

We have limited availability during major holidays, but we do offer holiday cleaning services. Please contact us well in advance to schedule holiday cleaning, as our schedule fills up quickly during these times.

Specialized Services

Do you offer move-in/move-out cleaning?

Yes, we specialize in move-in/move-out cleaning services. This includes deep cleaning of all rooms, appliances, cabinets, and fixtures to ensure your space is move-in ready.

Can you clean after construction or renovation?

We provide post-construction cleaning for move-in ready spaces. This includes dust removal, surface cleaning, and final touch-ups. We do not handle construction debris, drywall dust, or hazardous materials.

Do you offer carpet cleaning services?

While we focus on general cleaning services, we can recommend trusted carpet cleaning professionals in the area. We can coordinate with them to provide a complete cleaning solution for your space.

Contact and Getting Started

How do I get started with your services?

Getting started is easy! Simply contact us by phone or email to discuss your cleaning needs. We'll provide a free estimate and work with you to create a cleaning plan that fits your schedule and budget.

Do you provide free estimates?

Yes, we provide free, no-obligation estimates for all our services. We can provide estimates over the phone for standard services or schedule an in-person consultation for more complex cleaning needs.

What's the best way to contact you?

You can reach us by phone at (614) 401-6370, email at info@mhcleaningcolumbus.com, or through our online contact form. We typically respond to inquiries within 24 hours.

Do you have references I can contact?

Yes, we're happy to provide references from satisfied clients. We also encourage you to check our online reviews and testimonials to learn more about our service quality and customer satisfaction.

Still Have Questions?

If you don't see your question answered here, please don't hesitate to contact us. We're here to help and would be happy to discuss your specific cleaning needs.

Last Updated: October 13, 2025

Trust the Team with Experience - Request a Quote Today

Looking for a dependable, high-quality cleaning service in the Columbus area? Choose a cleaning company that’s equipped to deliver on its promises. Request your free quote today. You can also call us at (614) 401-6370 or email us at info@mhcleaningcolumbus.com.

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